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Personal data we process

The organization processes your personal data because you use our services and/or because you have provided this data to us yourself. Below is an overview of the personal data we process:

  • – First and last name
  • – Gender
  • – Date of birth
  • – Place of birth
  • – Address details
  • – Telephone number
  • – Email address
  • – IP address
  • – Other personal data you actively provide, for example by creating a profile on this website, through correspondence or by telephone
  • – Location data
  • – Data about your activities on our website
  • – Data about your browsing behavior across different websites (for example because this company is part of an advertising network)
  • – List of customer contact details via an app
  • – Internet browser and device type
  • – Bank account number

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors who are under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is over 16 years of age. We therefore encourage parents to be involved in their children’s online activities in order to prevent personal data from being collected without parental consent.
If you believe that we have collected personal data about a minor without such consent, please contact us via the contact form and we will delete this information.

For what purpose and on what legal basis we process personal data

The organization processes your personal data for the following purposes:

  • – Processing your payment
  • – Sending our newsletter and/or promotional materials
  • – Being able to call or email you if necessary to carry out our services
  • – Informing you about changes to our services and products
  • – Delivering goods and services to you
  • – The organization analyzes your behavior on the website in order to improve the website and tailor the range of products and services to your preferences
  • – The organization also processes personal data if we are legally required to do so, such as data needed for our tax administration

Automated decision-making

The organization does not make decisions based solely on automated processing that could have significant consequences for individuals. These are decisions taken by computer programs or systems without human intervention (for example, an employee of the organization).
The organization uses the following computer programs or systems: [to be completed with the name of the system, why it is used, the underlying logic, its importance, and the expected consequences for the data subject].

How long we retain personal data

The organization does not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected, with a maximum retention period of 6 months.

Sharing personal data with third parties

The organization does not sell your data to third parties and only provides it if this is necessary for the performance of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into a data processing agreement to ensure the same level of security and confidentiality of your data. The organization remains responsible for these processing activities.

Cookies or similar technologies we use

The organization only uses technical and functional cookies, and analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website functions properly and remember, for example, your preference settings. We may also use cookies to optimize our website.
You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can delete all previously stored information via your browser settings.

Accessing, modifying, or deleting data

You have the right to access, correct, or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by the organization, and you have the right to data portability. This means that you can submit a request to have the personal data we hold about you sent to you or to another organization designated by you in a computer file.
You can submit a request for access, correction, deletion, data transfer, withdrawal of consent, or objection to the processing of your personal data via the organization’s contact form. To ensure that the request has been made by you, we ask you to include a copy of your identification document with the request. In this copy, please black out your photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and citizen service number (BSN). This is to protect your privacy.
We will respond to your request as soon as possible, but no later than within four weeks. The organization would also like to inform you that you have the right to lodge a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

The organization takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not properly secured or if there are indications of misuse, please contact our customer service.